Sailthru, Inc. and its affiliates worldwide (“we” or “us”) assists its customers and clients (“Customers”) in managing their own applications or software (“Customer Apps”). We collect information through the use of these Customer Apps that integrate our software or services (“Carnival.io Software”). Our Customers may also separately collect information through these Customer Apps, but we do not have control over information collected by our Customer or Customer Apps. In most cases, the information we process is provided directly to us from our Customers, who have an obligation to inform you of their privacy practices and to obtain your consent for the use of your information.
The Carnival.io Software, our website, and any other Carnival.io products or services that may collect your data, are referred to herein as the “Services”.
This policy was last updated on April 20, 2016. We may change this policy from time to time by updating this page. You should check this page from time to time to keep up to date with any changes. If you do not agree to any changes, you should immediately stop using the Services.
Sailthru, Inc. complies with the U.S.-E.U. and U.S.-Swiss Safe Harbor frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from the European Union and Switzerland. To view the Carnival, Inc. (now Sailthru, Inc.) certification on the Safe Harbor list or to learn more about the Safe Harbor program’s principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement, please visit www.export.gov/safeharbor
If you have questions or concerns regarding our compliance with the U.S. E.U. and U.S. Swiss Safe Harbor framework, you should first contact us at firstname.lastname@example.org. If you do not receive acknowledgement of your inquiry in 30 days, or your inquiry has not been satisfactorily addressed, you should contact ICDR/AAA, our Safe Harbor Dispute Resolution provider as described below.
You may browse our Site and read our blog without providing any information directly to us. We collect certain information directly from you if you log on to our Site, contact us, or register for our email list.
When you log in to our Site we collect your email address and a password. We use this information to identify you as a Carnival.io Software Customer user and ensure the security of your account.
If you contact us through the Contact page on our Site, we collect your name, phone number, email address, company name and title.
If you request a case study through the Case Studies page on our Site, we collect your name, job title, company name and email address.
If you join our email list for special updates, we collect your name and email address.
When you use our Services, we collect or receive information about your interactions with us. Depending on how you use our Services, your information may include:
Your information may be supplemented with additional information from other companies such as publicly available information, information supplied to us by our Customers, and other information that we may append or match to your information.
We may also receive or collect certain technical information when you use our Services. This may include: your browser or operating system, your manner of connecting to the Internet and the name of your Internet service provider or wireless carrier; your Internet Protocol (IP) address or Advertising Identifier; information about referring websites or services (websites you used immediately prior to using our websites or other Services; existing websites or services (immediately after using our website or other Services); and data relating to malfunctions or problems occurring when you use our Services. Additionally, we may collect information about other software on your device for the limited purpose of protecting your security or improving your online experience.
Your information is used for purposes that include:
When you visit the Site, we use session “cookies” — a piece of information stored on your computer — to allow us to uniquely identify your browser while you are logged in and to enable us to process your online transactions. We do not link the information we store in cookies to any Personal Data you submit while on our Site. Session cookies also help us confirm your identity and are required in order to login into your account. Carnival.io uses persistent cookies that only we can read and use, to identify you as a customer and make it easier for you to log into your account. Users who disable their web browsers’ ability to accept cookies will be able to browse our Site, but will not be able to access or take advantage of the Services.
Please note that Internet browsers allow you to change your cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your Internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the ‘Help’ option in your Internet browser for more details.
We may share aggregated, non-personally identifiable information, publicly and with our Customers and partners. For example, we may share information publicly to show trends about the general use of our services.
The contents of your online communications, as well as other information about you as a user of our Services, may be accessed and disclosed under the following circumstances: in response to lawful governmental requests or legal process (for example, a court order, search warrant or subpoena), in other circumstances in which we have a good faith belief that a crime has been or is being committed by a user of our Services, that an emergency exists that poses a threat to the safety of you or another person, when necessary either to protect our rights or property, or for us to render the service you have requested.
Many of our services let you share information with others. Remember that when you share information publicly, others besides us have access to it, and it may be indexable by search engines, or copied, forwarded or archived by others. Our offerings may include features or functionalities provided by third parties. In the process of providing such functionalities within our Services, your browser may automatically send certain technical information to the third party provider. The use of these third-party provided features or functionalities is subject to their own privacy policies. Business partners or other third parties may receive data about groups of our users, but do not receive information that personally identifies you.
We may use agents and contractors in order to help operate our Services. Their use of information is limited to these purposes.
In the event that ownership of us was to change as a result of a merger, acquisition, or transfer to another company, your information may be transferred. If such a transfer results in a material change in the use of your information, you will be provided notice (which may be via updates to this page) about the choices you have to decline to permit such a transfer.
If you wish to opt out and withdraw your consent, you may do so at any time by contacting us at: email@example.com. If you opt out and withdraw your consent you will no longer be able to use our Services and we will not have any means by which to respond to your questions or comments that you email to the Site.
We will take reasonable precautions to protect Personal Data from loss, misuse, unauthorized access, disclosure, alteration and destruction. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. For example, to protect your privacy and security, we may use passwords or other technologies to register or authenticate you and enable you to take advantage of our Services, and before granting access or making corrections to your information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. We will retain and use this Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our Services are intended for a general audience and are not directed to children under the age of thirteen. As such we do not knowingly collect information from users under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at the email address provided below, and we will delete the information.
Given that the Internet operates in a global environment and that, if you operate outside of the United States, transfer of your data is necessary for you to use our Services or request information from us, using the Internet to collect and process Personal Data necessarily involves the transmission of data on an international, or cross-border, basis. By registering for the Site or accessing the Services, and/or communicating with us by email, you acknowledge and expressly consent to our processing and disclosure of your Personal Data in this way.
You may access, review, change, update or delete your Personal Data by emailing us at firstname.lastname@example.org (“Data Controller” and “Data Recipient”). When updating your personal information, we may ask you to verify your identity before we can act on your request.
If you wish to unsubscribe from any of our emails, please click on the “unsubscribe” feature on the email you receive from us.
Sailthru, Inc. has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the International Center for Dispute Resolution/American Arbitration Association (ICDR/AAA), operated by the American Arbitration Association. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Sailthru, Inc., please visit the AAA EU SAFE HARBOR website at www.icdr.org to obtain more information or to file a complaint.
Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our website.